Lenovo 4162 Manuale Utente Pagina 69

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Purchaseadditionalservices,suchassupportforhardware,operatingsystems,softwareprograms,
networksetupandconguration,andcustominstallations.
Purchaseupgradesandextendedhardwarerepairservices.
Downloadthelatestdevicedriversandsoftwareupdatesforyourcomputermodel.
Accesstheonlinemanualsforyourproducts.
AccesstheLenovoLimitedWarranty.
Accesstroubleshootingandsupportinformationforyourcomputermodelandothersupportedproducts.
Findtheserviceandsupportphonenumbersforyourcountryorregion.
FindaServiceProviderlocatednearyou.
Helpandservice
Thissectionprovidesinformationaboutobtaininghelpandservice.
Usingthedocumentationanddiagnosticprograms
Ifyouexperienceproblemswithyourcomputer,seeChapter6“Troubleshootinganddiagnosticprograms”
onpage55.Forinformationaboutadditionalresourcestohelpyoutroubleshootyourcomputerproblems,
see“Informationresources”onpage59.
Ifyoususpectasoftwareproblem,seethedocumentationthatcamewiththeoperatingsystemorsoftware
program,includingreadmelesandonlinehelp.
Mostcomputerscomewithasetofdiagnosticprogramsthatyoucanusetohelpyouidentifyhardware
problems.Forinstructionsonhowtousethediagnosticprogramsonyourcomputer,see“Diagnostic
programs”onpage56.
YoucangetthelatesttechnicalinformationanddownloaddevicedriversandupdatesfromtheLenovo
SupportWebsiteat:
http://www.lenovo.com/support
Callingforservice
Duringthewarrantyperiod,youcangethelpandinformationfromtheLenovoCustomerSupportCenterby
telephone.
Thefollowingservicesareavailableduringthewarrantyperiod:
Problemdetermination-T rainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytosolvetheproblem.
Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.
EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.
Thefollowingitemsarenotcoveredbythewarranty:
ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts
Identicationofsoftwareproblemsources
CongurationoftheBIOSaspartofaninstallationorupgrade
Changes,modications,orupgradestodevicedrivers
Installationandmaintenanceofnetworkoperatingsystems(NOS)
Chapter7.Gettinginformation,help,andservice61
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