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Chapter3.Generalcheckout
Thischapterpresentsfollowinginformation:
“Whattodorst”onpage29
“Powersystemcheckout”onpage30
Beforeyougotothecheckoutguide,besuretoreadthefollowingimportantnotes.
Importantnotes:
Onlycertiedtrainedpersonnelshouldservicethecomputer.
BeforereplacinganyFRU,readtheentirepageonremovingandreplacingFRUs.
WhenyoureplaceFRUs,itisrecommendedtousenewnylon-coatedscrews.
Beextremelycarefulduringsuchwriteoperationsascopying,saving,orformatting.Drivesinthecomputer
thatyouareservicingsequencemighthavebeenaltered.Ifyouselectanincorrectdrive,dataorprograms
mightbeoverwritten.
ReplaceaFRUonlywithanotherFRUofthecorrectmodel.WhenyoureplaceaFRU,makesurethatthemodel
ofthemachineandtheFRUpartnumberarecorrectbyreferringtotheFRUpartslist.
AFRUshouldnotbereplacedbecauseofasingle,unreproduciblefailure.Singlefailurescanoccurfora
varietyofreasonsthathavenothingtodowithahardwaredefect,suchascosmicradiation,electrostaticdischarge,
orsoftwareerrors.ConsiderreplacingaFRUonlywhenaproblemrecurs.IfyoususpectthataFRUisdefective,
cleartheerrorlogandrunthetestagain.Iftheerrordoesnotrecur,donotreplacetheFRU.
BecarefulnottoreplaceanondefectiveFRU.
Whattodorst
WhenyoudoreturnaFRU,youmustincludethefollowinginformationinthepartsexchangeformor
partsreturnformthatyouattachtoit:
1.Nameandphonenumberofservicetechnician
2.Dateofservice
3.Dateonwhichthemachinefailed
4.Dateofpurchase
5.ProcedureindexandpagenumberinwhichthefailingFRUwasdetected
6.FailingFRUnameandpartnumber
7.Machinetype,modelnumber,andserialnumber
8.Customer'snameandaddress
Note:Duringthewarrantyperiod,thecustomermayberesponsibleforrepaircostsifthecomputerdamage
wascausedbymisuse,accident,modication,unsuitablephysicaloroperatingenvironment,orimproper
maintenancebythecustomer.Followingisalistofsomecommonitemsthatarenotcoveredunderwarranty
andsomesymptomsthatmightindicatethatthesystemwassubjectedtostressbeyondnormaluse.
Beforecheckingproblemswiththecomputer,determinewhetherthedamageiscoveredunderthewarranty
byreferringtothefollowinglist:
Thefollowingarenotcoveredunderwarranty:
LCDpanelcrackedfromtheapplicationofexcessiveforceorfrombeingdropped
Scratched(cosmetic)parts
Distortion,deformation,ordiscolorationofthecosmeticparts
Plasticparts,latches,pins,orconnectorsthathavebeencrackedorbrokenbyexcessiveforce
Damagecausedbyliquidspilledintothesystem
DamagecausedbytheimproperinsertionofaPCCardortheinstallationofanincompatiblecard
Improperdiscinsertionoruseofanopticaldrive
©CopyrightLenovo2012
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