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4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformance
KeyboardCustomizationprogramstarts.
Iftheseactionsdonotcorrecttheproblem,havethecomputerandkeyboardserviced.See“Lenovo
SupportWebsite”onpage32
fordetails.
Themouseorpointingdevicedoesnotwork
Symptom:Themouseorpointingdevicedoesnotwork.
Actions:
Verifythatthemouseorpointing-devicecableissecurelyattachedtothecorrectconnectoronthe
computer.Dependingonthetypeofmouseyouhave,themousecablewillconnecttoeitherthe
mouse,serial,orUSBconnector.SomekeyboardshaveintegratedUSBconnectorsthatcanbeused
foraUSBmouseorpointingdevice.
Verifythatthedevicedriversforthemouseorpointingdeviceareinstalledcorrectly.
IfyouareusingaUSBkeyboardormouse,verifythattheUSBconnectorsareenabledintheBIOS
settings.See“Enablingordisablingadevice”onpage57.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenteron
page53forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage32.
Thepointeronthescreendoesnotmovesmoothlywiththemouse
Symptom:Thepointeronthescreendoesnotmovesmoothlywiththemouse.
Action:Erraticmovementofthemousepointerisgenerallycausedbyabuildupofdirt,oils,andother
contaminantsontheballinsidethemouse.Cleanthemouse.
Thefingerprintreaderdoesnotwork
Symptom:Thefingerprintreaderdoesnotwork.
Action:Thefollowingcouldcausethefingerprintreadernottooperateproperly:
Notenrollingyourfingerprintcorrectly.
Scratchingthesurfaceofthereaderwithahard,pointedobject.
Scrapingthesurfaceofthereaderwithyournailoranythinghard.
Usingortouchingthereaderwithadirtyfinger.
Thesurfaceofyourfingerisverydifferentfromwhenyouenrolledyourfingerprint.
Thewirelesskeyboarddoesnotwork
Symptom:Thewirelesskeyboarddoesnotwork.
Action:IftheTransceiverCommunicationsLEDisonandthewirelessKeyboarddoesnotwork,restartyour
computer.Ifrestartingyourcomputerdoesnotsolvetheproblem,verifythatthefollowingconditionsaremet:
Thebatteriesareproperlyinstalled.
Thebatteriesstillretaintheircurrent.
ThewirelessKeyboardislocatedlessthantenmetersawayfromthetransceiver.
Thetransceiverisfullyinstalled.
Action:IftheTransceiverCommunicationsLEDisnoton,reconnectthetransceiverandthekeyboard.
Chapter5.Troubleshootinganddiagnostics43
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