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Chapter7.Symptom-to-FRUindex
TheSymptom-to-FRUindexlistserrorsymptomsandpossiblecauses.Themostlikelycauseislistedfirst.
AlwaysbeginwiththeChapter4“Generalcheckout”onpage33.Youcanusethisindextohelpyoudecide
whichFRUsareneededwhenservicingacomputer.Ifyouareunabletocorrecttheproblemusingthis
index,goto“Undeterminedproblems”onpage65
.
Notes:
1.Ifyouhavebothanerrormessageandanincorrectaudioresponse,diagnosetheerrormessagefirst.
2.Ifyoucannotrunthediagnostictests,butdidreceiveaPOSTerrormessage,diagnosethePOSTerrormessage
first.
3.Ifyoudidnotreceiveanyerrormessage,lookforadescriptionofyourerrorsymptomsinthefirstpartofthisindex.
Harddiskdrivebooterror
Aharddiskdrivebooterror(errorcodes1962andI999030X)canhavethefollowingcauses.
ErrorFRU/Action
Thestart-updriveisnotinthebootsequencein
configuration.
Checktheconfigurationandensurethestart-updriveis
inthebootsequence.
Nooperatingsysteminstalledonthebootdrive.Installanoperatingsystemonthebootdrive.
Thebootsectoronthestart-updriveiscorrupted.
Thedrivemustbeformatted.Dothefollowing:
1.Attempttobackupthedataonthefailingharddisk
drive.
2.Usingtheoperatingsystemsprogram,formatthe
harddiskdrive.
Thedriveisdefective.
Replacetheharddiskdrive.
Powersupplyproblems
Ifyoususpectapowerproblem,usethefollowingprocedures.
Check/VerifyFRU/Action
Checkthefollowingforproperinstallation:
Powercord
On/Offswitchconnector
On/Offswitchpowersupplyconnector
Systemboardpowersupplyconnectors
Microprocessor(s)connection
Reseatconnectors
Checkthepowercordforcontinuity.
Powercord
Checkthepower-onswitchforcontinuity.
Power-onswitch
Beepsymptoms
Beepsymptomsaretonesoraseriesoftonesseparatedbypauses(intervalswithoutsound)duringPOST.
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