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Chapter11.Troubleshootingproblems
Thischapterdescribessomecommonproblemsandsuggestedsolutions,andhowtorecoveryourtablet
fromacrash.
Beawarethattheproblemsandsolutionsdescribedinthischapteraremeantonlyasaguide.Theyare
notdenitiveproblemsolvingtechniques.Forsomeproblems,youmightneedhelpfromLenovo,your
reseller,oryourserviceprovider.
Whenyouobserveaproblem,stopoperationimmediately,becausetakingfurtheractionmightresultindata
lossordamage.Takeanoteofwhatthesystemisdoingandwhatactionsyouperformedbeforetheproblem
occurred.ProvidedetailedinformationtoLenovooryourserviceproviderforquickerproblemresolution.
Internetproblem
Problem:Unabletoconnecttothewirelessnetwork
Suggestedsolution:Makesurethat:
•TheSIMcardisvalidandworkableifyouareusingamobiledatanetwork(2Gor3G).
•Youarewithinthenetwork’sservicerangeandthesignalstrengthisgood.
•YourtabletisnotinAirplanemode.
Iftheproblempersists,contactLenovofortechnicalsupport.
Multitouchscreenproblem
Problem:Themultitouchscreenrespondsslowlyorimproperly.
Suggestedsolution:Ifyourmultitouchscreenrespondsslowlyorimproperly,dothefollowing:
1.Removeanyprotectivecoversfromthemultitouchscreen.Protectivecoversmightpreventthetablet
fromrecognizingyourinputsandarenotrecommendedfortouchscreendevices.
2.Ensurethatyourhandsarecleananddrywhentouchingthescreen.
3.Restartyourtablettotryagain.
Iftheproblempersists,contactLenovofortechnicalsupport.
Batteryproblem
Problem:Thebatterydoesnotchargecorrectly.
Suggestedsolution:Checkiftheacchargerisconnectedcorrectly.Iftheconnectionisgoodbutthe
batterystilldoesnotcharge,contactLenovotoreplacewithanewbattery.
Systemproblems
•Problem:Unabletoturnthetableton.
Suggestedsolution:Connectyourtablettoanacpoweroutlettoseeiftheproblemiscausedbya
drainedbattery.Iftheproblempersists,contactLenovofortechnicalsupport.
•Problem:Unabletoturnthetabletoff.
©CopyrightLenovo2011
85
- UserGuide 1
- FirstEdition(August2011) 2
- ©CopyrightLenovo2011 2
- Contents 3
- Readthisrst 5
- Chapter1.Productoverview 9
- Accessories 12
- Features 12
- Specications 13
- Operatingenvironment 13
- .Productoverview7 15
- 8UserGuide 16
- Chapter2.Gettingstarted 17
- Settingupyourtablet 18
- YourGoogleAccount 19
- Homescreens 20
- Usingthemultitouchscreen 22
- Usingtheonscreenkeyboard 23
- UsingtheThinkPadTabletPen 25
- Screenlockmode 26
- CustomizingyourHomescreens 27
- Chapter2.Gettingstarted21 29
- 22UserGuide 30
- ConnectingtoaWi-Finetwork 33
- UsingBluetoothdevices 34
- Chapter4.Batteryandacpower 37
- Checkingthebatterystatus 39
- Chapter5.Usingyourtablet 41
- Usingthebrowser 42
- Chapter5.Usingyourtablet35 43
- SearchingtheInternet 44
- Usingenhancedwirelessfeatures 45
- Usingheadphonesorearphones 47
- Usingcameras 47
- Viewingpictures 49
- Watchingvideos 49
- Listeningtomusic 50
- Readingbooks 50
- Obtainingmultimediales 50
- WorkingwithEmail 51
- Managingyourcontacts 52
- Chapter5.Usingyourtablet45 53
- WorkingwithUSBdevices 54
- UsingthemicroUSBconnector 54
- Usingthefull-sizeUSBconnector 55
- UsingHDMIdevices 56
- Usingthe3-in-1mediacardreader 56
- Chapter5.Usingyourtablet49 57
- Workingwiththeclock 58
- WorkingwithGoogleMapsandGPS 59
- GoogleTalk 60
- Chapter5.Usingyourtablet53 61
- 54UserGuide 62
- 1Keyboard 63
- 24OpticalTrackPoint 63
- 3Hotkeys 63
- ThinkPadTabletDock 64
- Figure13.OpeningtheUSBcover 65
- UsingtheThinkPadTabletDock 67
- 60UserGuide 68
- Accessingyourcompany’sVPN 69
- Chapter8.Security 71
- Encryptingtheashmediacard 73
- 66UserGuide 74
- Chapter9.Youandyourtablet 75
- Gettingupdates 76
- Travelingwithyourtablet 77
- Traveltips 77
- Travelaccessories 78
- Careandmaintenance 78
- Cleaningyourtablet 78
- Chapter10.Settings 79
- 72UserGuide 80
- .Settings73 81
- Location&security 83
- Applications 84
- Accounts&sync 85
- USBsettings 86
- Chapter10.Settings79 87
- Language&input 88
- Accessibility 89
- Date&time 90
- OpticalTrackPoint 90
- Abouttablet 91
- 84UserGuide 92
- Chapter12.Gettingsupport 95
- Lenovouserforums 96
- Wirelessrelatedinformation 97
- Exportclassicationnotice 99
- Electronicemissionnotices 99
- Directive 100
- JapaneseVCCIClassBstatement 101
- 94UserGuide 102
- Lenovorecyclingstatement 103
- Japanrecyclingstatements 103
- RecyclinginformationforBrazil 104
- EUWEEEstatements 104
- Chinasubstancedisclosuretable 106
- TurkishRoHS 106
- UkraineRoHS 106
- Equipment(WEEE) 106
- AppendixC.Notices 107
- Trademarks 108
- PartNumber: 110
- Printedin 110
- (1P)P/N: 110
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